Job Details

Bilingual Front Office Assistant

  2020-01-11     Express Employment Professionals     Salem,OR  
Description:

Express Employment Professionals is now hiring a full time Front Office Assistant to add to their award winning Salem team! The Front Office Assistant is generally the first contact that any person visiting an Express office has and, in most cases, is the foundation upon which the person s overall impression of Express is based. It is the Front Office Assistant s responsibility to answer telephones, greet visitors, administer employment forms, administer skills evaluations, monitor the office s appearance, and participate in achieving the overall goals of the office.

The Front Office Assistant is responsible for:

Create a positive first impression for all in-person, telephone, and electronic inquiries

  • Greet and assist all customers promptly with a warm greeting
  • Answer all telephone calls on busy incoming call line by second ring
  • Determine callers needs and answer their questions, resolve issues, or route calls as necessary
  • Document applications and related contact information in the Express automated system in an accurate and timely fashion

Manage applicant flow and assist with recruiting efforts

  • Review applicants for possible fit with open Job Orders and coordinate setting up interviews with Staffing Consultants.
  • Maintain a ratio of scheduled interviews to interviews completed as close to 100% as possible, ensuring applicants are interviewed and processed efficiently
  • Administer skills evaluations and review for completion, providing instruction and encouragement.
  • Assist with recruiting efforts

Handle office administration

  • Enter applicant data from employment applications into the automated system.
  • Type correspondence, prepares mailings, and update mailing lists as needed.
  • File applications, associate paperwork, and other documents.
  • Maintain confidentiality of all processed documents.
  • Collect time cards and process payroll.
  • Support office team as needed.
  • Maintain an orderly office appearance.
  • Ensure adequacy of all office supplies and forms.
  • Perform other related duties as necessary and assigned

This is a very fast paced position, with a high volume of incoming calls and walk in traffic at any time. The ideal candidate must be positive, friendly, and an excellent multi-tasker who is able to jump in and learn with sometimes limited direction.

Ideal candidates would have the following qualities:

  • Excellent customer service and positive attitude
  • Attention to detail
  • Strong data entry and filing skills
  • Strong problem solving skills and a make it right attitude to see through projects or issues
  • Strong time management skills
  • Self-starting and self-motivated
  • Reliable/ Dependable with perfect attendance in evaluation period

Experience/ Skills required:

  1. Bilingual in Spanish and English required
  2. Previous customer service experience
  3. Office savvy or previous experience in an office environment in a Reception, Customer service, or Sales role
  4. Excellent data entry and filing skills
  5. Proficient in MS Word, Excel, and Outlook
  6. High school diploma/ GED required
  7. Basic math for timecard calculations

This is a full time position, Monday-Friday. Hours are from 8:30am-5:30pm.

Attendance is critical to the pace and effectiveness of the office- must be reliable and dependable.

Long term opportunity for the right candidate!

Pay: $16-17/hr

Why Express?

If you are looking for an environment that offers room for growth, additional training, and access to the best resources available, you should work for Express.

  • Excellent room for growth and training opportunities
  • Helping others succeed in the community by helping them find work
  • During evaluation period associate benefits are available
  • After evaluation period excellent Medical, Dental, Flex Spend, 401k, and bonuses available
  • Great team environment with incentives for exceptional performance

Are you interested in this position? Submit your resume to Patricia.Callihan-Bowman[Click Here to Email Your Resum ] with the subject Bilingual Front Office Assistant .

Immediate need!


Create a positive first impression for all in-person, telephone, and electronic inquiries

  • Greet and assist all customers promptly with a warm greeting
  • Answer all telephone calls on busy incoming call line by second ring
  • Determine callers needs and answer their questions, resolve issues, or route calls as necessary
  • Document applications and related contact information in the Express automated system in an accurate and timely fashion

Manage applicant flow and assist with recruiting efforts

  • Review applicants for possible fit with open Job Orders and coordinate setting up interviews with Staffing Consultants.
  • Maintain a ratio of scheduled interviews to interviews completed as close to 100% as possible, ensuring applicants are interviewed and processed efficiently
  • Administer skills evaluations and review for completion, providing instruction and encouragement.
  • Assist with recruiting efforts

Handle office administration

  • Enter applicant data from employment applications into the automated system.
  • Type correspondence, prepares mailings, and update mailing lists as needed.
  • File applications, associate paperwork, and other documents.
  • Maintain confidentiality of all processed documents.
  • Collect time cards and process payroll.
  • Support office team as needed.
  • Maintain an orderly office appearance.
  • Ensure adequacy of all office supplies and forms.
  • Perform other related duties as necessary and assigned

This is a very fast paced position, with a high volume of incoming calls and walk in traffic at any time. The ideal candidate must be positive, friendly, and an excellent multi-tasker who is able to jump in and learn with sometimes limited direction.


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